Strategic Plans and Objectives

STRATEGIC PLAN 2026 - 2030

Overall Strategic Direction

Every three years, Campbell River Family Services Society goes through a strategic planning process; the result of this process is a written Strategic Growth Plan that sets the organizational direction for the next three years. The goals and priorities that are set in the Strategic Plan are based on taking advantage of identified strengths and opportunities and addressing weaknesses and threats. In December 2025, three environmental scans were conducted using anonymous surveys, administered to the Board of Directors, management, organizational staff, and community partners/funders. The results of the environmental scans were compiled and reviewed to identify common themes and areas of alignment among stakeholder perspectives, and in January and February 2026, the Board of Directors met with members of the management team and two team leaders to collaboratively review and refine these findings. Strong participation ensured diverse perspectives informed this plan.

The following strategic priorities refelct the key areas of focus identified through the strategic planning process, and will guide CRFSS' work, decision-making, and resource allocation over the course of this strategic planning cycle.

Key Result Areas

The 2026 - 2030 Strategic Growth Plan has identified a “strategic direction focussed on clarity, resilience, responsiveness and communication” based on 4 Key Result Areas:

  1. FINANCIAL SUSTAINABILITY & STEWARDSHIP
  2. SUCCESSION PLANNING & LEADERSHIP CONTINUITY
  3. WORKFORCE SUSTAINABILITY & ORGANIZATIONAL CULTURE
  4. COMMUNITY PARTNERSHIPS & SYSTEM COLLABORATION

Strategic Objectives 2026-2030

Key Result Areas

Financial Sustainability & Stewardship

Goals:

  • Strengthen revenue diversification to reduce reliance on any single funding source, including the development of grant writing capacity.
  • Implement ongoing financial forecasting and scenario planning to anticipate potential funding shifts.
  • Regularly review program budgets to ensure alignment with funding realities, community needs, and organizational capacity.
  • Maintain appropriate operating reserves to support organizational stability during periods of sector uncertainty.
  • Align staffing models and facility utilization with sustainable financial projections.
  • Review facility needs and lease sustainability on an annual basis.
  • Maintain a commitment to hosting one annual fundraising event to support organizational sustainability and community engagement.


Succession Planning & Leadership Continuity

Goals:

  • Develop and regularly review an Executive Director succession plan.
  • Conduct ongoing review of management and administrative positions to ensure alignment with evolving organizational needs and financial sustainability.
  • Identify and mentor emerging leaders within the organization to support leadership development and continuity.
  • Strengthen board recruitment, orientation, and ongoing development practices.
  • Document critical organizational knowledge and key operational processes.
  • Establish cross-training practices to support service continuity and organizational resilience.


Workforce Sustainability & Organizational Culture

Goals:

  • Strengthen cultural safety, humility, and inclusivity practices across all programs and services.
  • Support staff wellness and psychological safety within the workplace.
  • Provide regular professional development opportunities aligned with service standards and emerging community needs.
  • Enhance internal communication practices to promote clarity, collaboration, and shared understanding across teams.
  • Monitor employee engagement and satisfaction through structured feedback mechanisms.
  • Provide at least three structured staff recognition opportunities annually (e.g., service milestones, peer recognition, or values-based awards).
  • Include recognition of staff contributions as a standing agenda item at team meetings and annually at a Board meeting.

 

Community Partnerships & System Collaboration

Goals:

  • Maintain active participation in community planning initiatives, including collaboration with the City of Campbell River and other nonprofit or community organizations whose missions and values align with those of CRFSS.
  • Build reciprocal partnerships with Indigenous organizations, schools, health providers, and community agencies.
  • Increase the visibility of CRFSS programs and organizational impact within the community.
  • Formalize partnership agreements, where appropriate, to clarify shared goals, roles, and responsibilities.
  • Invite a minimum of two to four (2-4) community partners, sector leaders, or community members annually to present at Board meetings.
  • Seek collaborative funding opportunities that expand community impact and shared benefit.

STRATEGIC PLAN 2022 - 2025

Key Result Areas

The 2022 – 2025 Strategic Plan identified a “strategic direction focussed on clarity, resilience, responsiveness and communication” based on 3 Key Result Areas:

  1. EXEMPLARY SERVICE TO CLIENTS
  2. SUSTAINABILITY OF OPERATIONS
  3. ENHANCING TRUTH AND RECONCILIATION

Read the full plan below: